Return & Refund Policy

Returns and Refunds Policy

At Dhara Seeds, we are committed to providing you with the best possible shopping experience. Please review our policies regarding returns, refunds, and cancellations:

Return Policy

  • Opened Package: Once the seal is broken, the product cannot be returned as it becomes unusable for us.

  • Sealed Package: If the package is sealed, you must inform us within 7 days of receiving the order. You must also provide a video of the unboxing process to ensure proper handling of the product.

  • Faulty Products: If there is a fault with your product, support is available from both our side and the company’s side to resolve the issue.

Refund Policy

  • Accepted Orders: Once an order is delivered and accepted by the customer, it cannot be refunded.

  • Unsatisfactory Orders: If your order does not match the specifications or is unsatisfactory, please contact our Customer Care team within 24 hours of receiving the order. We will work with you to resolve the issue promptly.

Eligibility for Returns

  • Return Window: Returns are accepted within 7 days from the purchase date.

  • Condition of Product: The product must be unused, unopened, and in its original packaging to be eligible for a return.

  • Defective or Damaged Items: If your item arrives damaged or defective, please contact us within the 7-day window to arrange for a replacement or return.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at:

  2. Return Instructions: Our team will guide you through the return process and provide detailed instructions.

Refund Process

  • Once we receive and inspect the returned item, we will process a refund using your original payment method.

Refund Timeline

  • Please allow up to 10 business days for your refund to be processed after we receive your returned product.

Restocking Fee

  • There is no restocking fee for returns.

Contact Customer Support for More Info

Business Name: MEGA POWERWAYS
Phone: (+44) 7412 856714
Email: support@dharaseeds.com
Customer Service Hours: Monday to Sunday - 8:00 AM to 8:00 PM (GMT+5:30)

Thank you for choosing Dhara Seeds for your gardening needs. Your satisfaction is our priority!